License Removal Tool For Mac

Question How do I manually remove licenses without the license removal tool? Note: In general, the purpose of this article is to guide a user through uninstalling a license for a product that is not working correctly, where the license is suspected to be the issue, and then re-installing the license. The process for this is to uninstall the license of the product in question. If you're troubleshooting Office and would like to remove the license files on your Mac, you can use the license removal tool. This will completely remove all licenses for Office for Mac. Important: Before using the tool, make sure you have the correct account info and password associated with your purchase of Office available for when you.

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Caution:

The Creative Cloud Packager cannot be used to create packages that include CC 2019 apps or later. Learn More.

License Removal Tool For Mac

Some customers may need to replace an expiring serial number with a non-expiring serial number or may need to remove a volume serial number to migrate to Named User Licensing.

To do either of these, you must create a new license package.

Office For Mac Removal Tool

  1. Start Creative Cloud Packager and choose your account type.

  2. Enter your ID and password, and then click Sign In.

  3. In the main menu screen, click Create License Package.

  4. To save the package, enter a name and a location. Click Build.

    Education customers only:

    • Select an Organization. This option only displays if your account is tied to multiple organizations.
    • Select Device License as the License Type.
    • Select a Deployment Pool.

  5. Enterprise customers only: Enter the enterprise license key, and click Build.

  6. The summary screen displays if the package was created successfully. Click the package name open the folder.

    Click Build Log to open the log file created while building the package. If there is a failure, use the log file AdobeSerialization.log to troubleshoot the issues.

    Locate AdobeSerialization.log at:

    • Mac: ~/Library/Logs/
    • Win: C:UsersUsernameAppDataLocalTemp

The package is created at the specified location and contains four files:

  • AdobeSerialization
  • helper.bin
  • prov.xml
  • RemoveVolumeSerial

To license the software, run AdobeSerialization executable with admin privileges in the command line (for Windows) or the terminal (for MAC). Ensure that all files are present when you run the executable file.

  1. Press the Start button on your keyboard and type Command.

  2. With Command Prompt selected, press Ctrl+Shift+Enter on your keyboard.

  3. If the User Account Control dialog displays, click Yes.

  4. Go to the folder where you have saved the AdobeSerialization.exe file.

  5. Drag-and-drop the AdobeSerialization.exe file onto the Command prompt.

    See the following example:

  1. On your computer, go to the Applications folder and then go to the Utilities folder.

  2. Go to the folder where you have saved the AdobeSerialization file.

  3. Type sudo and then drag-and-drop the AdobeSerialization file onto the terminal.

    See the following example:

  4. If you are prompted, enter the adminstrator password and press Enter.

Remove volume serial (Enterprise and EEA customers only)

Enterprise and EEA customers can run RemoveVolumeSerial executable with admin privileges in the command line (for Windows) or the terminal (for MAC) to remove enterprise license of previously licensed apps (before applying the newer license).

For details on how to remove licenses, see Migrate from serial number licensing to named licenses.

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  1. Press the Start button on your keyboard and type Command.

  2. With Command Prompt selected, press Ctrl+Shift+Enter on your keyboard.

  3. If the User Account Control dialog displays, click Yes.

  4. Go to the folder where you have saved the RemoveVolumeSerial.exe file.

  5. Drag-and-drop the RemoveVolumeSerial.exe file onto the Command prompt.

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    See the following example:

Download License Removal Tool For Mac

  1. On your computer, go to the Applications folder and then go to the Utilities folder.

  2. Go to the folder where you have saved the RemoveVolumeSerial file.

  3. Type sudo and then drag-and-drop the RemoveVolumeSerial file onto the terminal.

    See the following example:

  4. If you are prompted, enter the adminstrator password and press Enter.

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License Removal Tool For Mac

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